Opening a trouble ticket through our Ticketing System is very easy. A support team member will help you adequately and you will receive the desired information within maximum one hour after the ticket has been opened by you.

To open a support ticket please do the following:

• Go to the members login page.
• Log in using your username and password. (You have received your login information with the confirmation mail after you signed up for our services).
• Having successfully logged into the Control Panel, mouse over the Support link in the top left corner of the navigation menu. A drop-down menu will be displayed with the following options: F.A.Q. Video Tutorials, Open New Ticket, View Opened Tickets and View Closed Tickets. Click on the Open New Ticket link to proceed.
  

To View Pending Tickets
This page lists all the tickets you have opened, including detailed information about the subject, status and the average response time for each ticket as well as the date on which it has been opened.

In the page that opens, you can see the list of all tickets that you have submitted. You can review the contents of any particular ticket, with a single click on its number, subject, or more info link.

To View Closed Tickets
This page contains a list of all tickets that have already been closed.